Privacy Policy

 

What information do we collect?

We collect limited information from you when you register on the contact us page, sign up for our newsletter, place an order with us, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
You may, however, visit our site anonymously.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.  To allow us to better service you in responding to your customer service requests.  To administer a contest, promotion, survey or other site feature.  If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include IDEAL Kitchens. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

To modify your newsletter subscriptions, please opt out or unsubscribe at the bottom of the newsletter. Please note that due to newsletter production schedules you may receive any newsletters or emails already in production.

Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third party links:

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We wish to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Changes to our policy:

Changes to our privacy policy, will be posted on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 31, 2013.

 

Questions and feedback:

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

 

Online Policy Only:

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Terms and Conditions:

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

Your consent:

By using our site, you consent to our privacy policy.

Please look over all of our policies and warranties at your leisure.  If you have any questions pertaining to the information contain herein, please email: info@idealkitchens.ca

Welcome!

  • Warranty Details
  • Terms & Conditions
  • Privacy Policy

Terms & Conditions

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.  These terms and conditions also explain information regarding orders, returns, etc.

Please note that "The Company" refers to IDEAL Kitchens.

 

Copyright:

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canadian and other copyright laws, and is the property of IDEAL Kitchens. The collective
work includes works that are licensed to IDEAL Kitchens. Copyright 2013, IDEAL Kitchens. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with IDEAL Kitchens or purchasing products from IDEAL Kitchens. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with IDEAL Kitchens or to purchase products from IDEAL Kitchens. Any other use, including but not limited
to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by IDEAL Kitchens.  You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

Trademarks:

All trademarks, service marks and trade names of IDEAL Kitchens. used on the site are trademarks or registered trademarks of IDEAL Kitchens.  Any other trademarks used on this site are trademarks of their respective owners and laws governing such use of these trademarks are applicable.

 

Warranty Disclaimer:

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, IDEAL Kitchens disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. IDEAL Kitchens does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. IDEAL Kitchens does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some provinces do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 

Limitation of Liability:

IDEAL Kitchens shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if IDEAL Kitchens has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Typographical Errors:

In the event that an IDEAL Kitchens product is mistakenly listed at an incorrect price, IDEAL Kitchens reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. IDEAL Kitchens reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, IDEAL Kitchens shall issue a credit to your credit card account in the amount of the incorrect price.

 

Factory Damage:

As used herein the term "Factory Damage" shall mean damage sustained by any product arising out of faulty workmanship, and/or any act or omission of the manufacturer directly causing damage to the ordered product. The final determination as to the existence of Factory Damage shall be vested solely in the Company, which shall make such determination in accordance with industry standards for such Product or comparable products.  The Company will replace any Factory Damaged Product free of charge, (excluding shipping costs of the defective product back to the company and the replacement product to you,) under the following terms and conditions: 

  1. You shall notify the Company of the Factory Damage upon delivery or if damages is hidden inside the packaging, immediately upon discovery.
  2. You will ship the damaged item back to the Company for inspection, at your sole expense, upon being requested to do so by the Company.

 

YOU HEREBY EXPRESSLY UNDERSTAND, ACKNOWLEDGE AND AGREE THAT YOUR SOLE RECOURSE AGAINST THE COMPANY IN CONNECTION WITH ANY DEFECT IN THE PRODUCTS OR ANY ITEM THEREOF, IS THE REPLACEMENT OF SUCH DEFECTIVE PRODUCT UNDER THE ABOVE TERMS.

YOU FURTHER EXPRESSLY UNDERSTAND AND AGREE THE COMPANY DOES NOT GUARANTEE THE SUPPLY AND DELIVERY DATES AND TIMES FOR REPLACEMENT ITEMS, NOR THAT THE REPLACEMENT ITEM WILL BE IDENTICAL TO THE ITEM RETURNED AS SOME ITEMS MAY BE UNAVAILABLE DUE TO DISCONTINUATION.

YOU ADDITIONALLY EXPRESSLY UNDERSTAND ACKNOWLEDGE, AGREE AND HOLD THE COMPANY HARMLESS FROM ANY COSTS, EXPENSES, AND/OR DAMAGES INCURRED BY YOU OR BY ANY THIRD PARTY DUE TO  DELAYS IN INSTALLATION, COMPLETION OF YOUR KITCHEN, LIVING ROOM, DINING ROOM, OR ANY OTHER PROJECT YOU ARE CONTEMPLATING.

 

Return Policy:

Any item purchased from IDEAL Kitchens may be returned to the Company in its original package, unopened and in the same condition in which it was received by you within 15 days from the date the product was delivered to you.
The following conditions shall apply to all returned items:

  1. You will send written notification to the Company which shall be dated, and include a list of the items to be returned and their respective item codes, the date shipment was received, the invoice number under which the shipment was delivered and the reason for the return.,
  2. You will receive a refund for the returned item within 30 days from receipt of such item by the company less a restocking fee in an amount equaling 35% of the price paid for each returned item.
  3. Shipping charges will not be refunded.
  4. You shall bear all of the costs associated with shipping the returned items to the Company.

 

Indemnity:

You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, agents, licensors or other partners and employees harmless from any claim or demand, including reasonable attorneys' and other legal and litigation fees, made by any third party due to or arising out of the services and/or products you procure through the Site, your violation of these Terms, or your violation of any rights of another. You further agree to reimburse the Company for any cost and/or expense incurred by the Company and/or in connection with any claim and/or proceedings arising out of the foregoing, immediately upon the relaying of a notice thereof by the Company to you.

 

Limitations of Liability:

THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE INCLUDING (WITHOUT LIMITATION TO THE FOREGOING) ECONOMIC LOSS, LOSS OF PROFITS, BUSINESS OPERATING TIME OR USE, HOWSOEVER ARISING IN CONNECTION WITH THE PRODUCT. IN NO EVENT SHALL THE COMPANIES LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, OR ITS DOCUMENTATION, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT OR OTHERWISE. YOU HEREBY EXPRESSLY, VOLUNTARILY AND IRREVOCABLY AGREE THAT THE COMPANY IS NOT AND SHALL NOT EVER BE LIABLE, RESPONSIBLE OR IN ANY WAY ACCOUNTABLE FOR ANY INJURY TO, OR DEATH OF ANY PERSON OR PERSONS WHO MAY AT ANY TIME BE USING THE PRODUCTS, SERVICES OR ANY OF THEM FOR YOUR PURPOSES, REGARDLESS OF THE NATURE OR CAUSE OF SUCH INJURY, DAMAGE OR DESTRUCTION, INCLUDING WITHOUT LIMITATION, THE NEGLIGENCE OF THE COMPANY. YOU HEREBY EXPRESSLY, VOLUNTARILY AND IRREVOCABLY AGREE THAT THE COMPANY IS NOT AND SHALL NOT EVER BE LIABLE, RESPONSIBLE OR IN ANY WAY ACCOUNTABLE TO YOU, YOUR EMPLOYEES, SERVANTS, CUSTOMERS OR INVITEES, NOR TO ANY OTHER PERSON, FOR ANY LOSS, DESTRUCTION OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY THE ANY PRODUCT AND/OR SERVICE PROVIDED BY THE COMPANY OR TO ANY GOODS, WARES, MERCHANDISE, FIXTURES OR ANY OR OTHER PROPERTY STORED, KEPT, MAINTAINED OR DISPLAYED IN, ON OR BY THE PRODUCTS OR ANY OF THEM. YOU HEREBY EXPRESSLY UNDERSTAND AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH COMPANY IN CONNECTION WITH THE PURCHASE OR USE OF THE PRODUCT IS THE REPLACEMENT OF A DEFECTIVE PRODUCT OR ANY DEFECTIVE COMPONENT THEREOF WITH AN IDENTICAL OR SIMILAR ITEM IN ACCORDANCE WITH THESE TERMS. YOU HEREBY EXPRESSLY WAVE ANY OTHER LEGAL AND/OR EQUITABLE RIGHT YOU MAY HAVE AGAINST THE COMPANY IN CONNECTION WITH THE PURCHASE OF A PRODUCT. YOU HEREBY AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, THE COMPANY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT YOU ADDITIONALLY ACKNOWLEDGE UNDERSTAND AND AGREE THAT THE COMPANY IS NOT LIABLE OR RESPONSIBLE IN ANY MANNER FOR ANY MISTAKES, ERRORS, MISCALCULATIONS, INACCURACIES OR OVERSIGHTS IN AN ORDER MADE ON THE BASIS OF YOUR DESIGN OR A DESIGN SHEET AND NO RETURNS OR REPLACEMENTS WILL BE ALLOWED ON THESE GROUNDS OR ON THE GROUND OF UN-MATCHING CABINETS OR ANY OTHER ITEMS ORDERED FROM IDEAL KITCHENS.

 

Limited Product Warranty:

You hereby acknowledge and agree that the Company is not a manufacturer or importer of any Product. The Products are subject to the Limited Warranty and representations of the applicable manufacturer as detailed in the Manufacturers Warranty Certificate if any.  THE COMPANY HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY'S SOLE WARRANTY IS THAT UPON THE FULFILLMENT AND EXECUTION OF ALL THE STIPULATIONS, PROVISIONS, REQUIREMENTS AND SPECIFICATIONS OF THESE TERMS, THE COMPANY SHALL SUPPLY THE ORDERED PRODUCTS. THIS DISCLAIMER BY THE COMPANY IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.

Customer hereby acknowledges and agrees that Company is in no way responsible and/or liable for the breach of the Warranty terms by Customer or by the manufacturer of the Product or any component thereof.

 

Limited site Warranty;

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SERVICE AND CONTENT FROM OR THROUGH THIS WEB SITE ARE PROVIDED "AS-IS" AND "AS AVAILABLE," AND THE COMPANY AND THE SITE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF ANY KIND ARISING OUT OF OR RESULTING FROM POSSESSION OR USE OF THIS WEB SITE (INCLUDING SERVICES PROVIDED BY THIRD PARTIES TO USERS OF THIS WEBSITE, PAYMENT FOR SUCH SERVICES BY USERS OF THIS WEBSITE, DATA LOSS, CORRUPTION OR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILES OR AT THE SITE) OR SOFTWARE PROVIDED, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT OR OTHERWISE. THE REMEDIES AVAILABLE UNDER THESE TERMS AND CONDITIONS ARE EXCLUSIVE. SOME PROVINCES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO EVERYONE. ALL WARRANTY CLAIMS SHALL BE MADE DIRECTLY TO THE COMPANY, DISTRIBUTOR, OR MANUFACTURER PROVIDING GOODS OR SERVICES.  YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH THE COMPANY AND THE SITE IN CONNECTION WITH THE SERVICES PROVIDED, IS THE REPLACEMENT OF DAMAGED PRODUCTS, IN ACCORDANCE WITH THE TERMS ABOVE, WITHOUT CHARGE TO YOU EXCLUDING SHIPPING COSTS OF SUCH REPLACEMENT PRODUCTS WHICH SHALL BE PAID EXCLUSIVELY BY YOU. NO ADVISOR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY THROUGH THE SITE OR FROM THE SERVICE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

 

Copyrights:

All information and screens appearing on this Site including documents, products, software and services, graphics, text elements, Site design, logos, images, and icons, as well as the selection, assembly, and arrangement thereof, are the sole property of the Company unless otherwise specified. All rights not expressly granted herein are reserved. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the Company.  THE COMPANY RESPECTS THE INTELLECTUAL PROPERTY OF OTHERS, AND WE ASK OUR USERS TO DO THE SAME. IF YOU BELIEVE THAT YOUR WORK HAS BEEN COPIED ON THE SITE IN A WAY THAT CONSTITUTES COPYRIGHT INFRINGEMENT AND APPEARS ON OUR WEBSITE, PLEASE PROVIDE THE FOLLOWING INFORMATION TO THE COMPANY:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the site, your address, telephone number, and email address;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf.

 

Products:

You understand that all products** sold by IDEAL Kitchens are "ready to assemble" products.

**Some products may come assembled

 

Our Right:

IDEAL Kitchens reserves the right to cancel any order before shipment and will issue a full refund to the customer.

Complete Warranty Details - Lifetime & 5 Year Warranties

 

PLEASE READ THE FOLLOWING WARRANTY TERMS AND CONDITIONS CAREFULLY.

 

 

IDEAL Kitchens “herein known as the company” warrants to the original consumer purchaser that all cabinets the company sells (IDEAL Kitchens’ products) will be free from defects in material and workmanship under normal use as follows:

  1. In the case of the PREMIER COLLECTION CABINETS for as long as he/she owns the home in which the companies cabinets are originally installed.
  2. In the case of the SHAKER/ADVANTAGE CABINETS for a period of 5 years from the date of purchase, to the original purchaser, installed in the original home for which they were purchased.

 

This warranty is only applicable to IDEAL Kitchens Products used in personal residences located within Canada and is not transferable to subsequent owners. IDEAL Kitchens will require Proof of Purchase. Should defects in material or workmanship exist during the applicable warranty period in any of the companies cabinets, IDEAL Kitchens will choose at its discretion to either repair or replace the defective material or component, free of charge. This warranty is expressly limited to repair or replacement of the defective part at IDEAL Kitchens discretion, and does not include labor for removal or replacement, or for other expenses such as the cost of removal, transportation, re-installation, overtime labor, etc.  Repaired or replaced items carry only the unexpired portion of the original warranty.  This warranty covers only parts and materials of IDEAL Kitchens Products. This warranty does not cover counter tops, appliances, plumbing fixtures, back-splashes, flooring, etc. or the costs, including labor, to remove and reinstall such items and related components such as fittings, appliances, etc.


This warranty shall become void if the cabinets are in any way modified, improperly installed or damaged during installation. Furthermore, this warranty does not cover damage resulting from normal wear and tear, accident, misuse, abuse, dirt, water, tampering, unreasonable use, neglect, acts of God, exposure to extreme temperatures, or servicing performed or attempted by unauthorized service agencies, or for units that have been used for commercial purposes.

All wood varies in color, characteristics and show changes as they age. Sunlight, smoke, household cleaners and other environmental conditions may also affect the color match over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty. For example: painted face frames may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time.

The repair(s) or replacement(s) are contingent upon the current product offerings of styles and construction options within IDEAL Kitchens product line at the time of the warranty claim. If a warranty claim is filed after an IDEAL Kitchens product becomes obsolete, IDEAL Kitchens reserves the right to honor the warranty in one of the following fashions: to replace the affected component with a new component of the same style, or to replace the affected component and any other component(s) in the residential application to achieve a uniform appearance with a similar and comparable product style of the originally purchased style.

IDEAL Kitchens reserves the right to alter design, specifications and material without obligation to make similar changes to products previously manufactured. If components are replaced, IDEAL Kitchens cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the components in the residential application. This is due to the changes that occur during the woods’ natural aging process, affecting its color and grain.

THIS WARRANTY IS THE EXCLUSIVE WARRANTY OF IDEAL KITCHENS WITH RESPECT TO OUR PRODUCTS. IDEAL KITCHENS DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL IDEAL KITCHENS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE PURCHASER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM PERSONAL INJURY, LOST PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF PROPERTY, ECONOMIC LOSSES, OR STATUTORY OR EXEMPLARY DAMAGES, WHETHER FROM NEGLIGENCE, WARRANTY, STRICT LIABILITY OR OTHERWISE.

This warranty gives you specific legal rights, and you may also have other legal rights which vary from province to province. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

To obtain repairs or replacement(s) under this limited warranty, please contact:

IDEAL Kitchens:
Attn: Customer Service
IDEAL Kitchens

Ottawa, ON, CAN
warranty@idealkitchens.ca

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